1. Compilation scope
This report for sichuan silver steel on the CAM technology co., LTD. (hereinafter referred to as the "silver steel 1") published the enterprise quality credit report, this report is the silver steel company based on the actual operating conditions, in line with the objective attitude to writing, the report is true and effective. The report includes quality organization system, quality policy, quality culture, process quality control, etc. The report is published on a regular basis and is subject to social supervision and guidance.
Report organization scope: sichuan silver steel a CAM technology co. LTD.
Report time range: January 2015 to December 2015.
Reporting period: this report is the annual report.
Report data: this report is from internal company statistics.
Report acquisition mode: silver steel CAM official website.
2. High-level address
China is already the world's largest car market, if there is no independent brand, China's auto industry does not have its own core technology, is unthinkable, China is already the world's second-largest economy, will be born out of the auto industry independent international brand. It is on this mission and confidence that, in 1995, the silver steel CAM was born and moved forward. Despite all sorts of rough and bumpy, the future development road is not flat, but now that I see this kind of mission, strengthened the confidence and have your own direction and goal, we will be back, more dedication to pursue my dream, today's silver steel compared with 20 years ago, has accumulated a certain amount of money, with their base areas, in the market and is our root, tenacious is step by step toward our goal.
In recent years, the company focus on training quality management personnel to select different levels, national, provincial, municipal industry organization of internal training, quality inspection, quality engineer, such as quality professional knowledge learning, and to study relevant enterprises outstanding quality management methods, at present has formed the company quality management team.
Relying on high-tech talents and high technology management, research and development has independent intellectual property rights, which is in line with the high-tech products of national industrial policy, so as to ensure the advanced nature of products. From raw materials procurement, equipment purchase, product development, product production, quality assurance, to the technology for continuous upgrading, constantly meet customer needs, continuous product upgrades, meet the requirements of customers and the national energy conservation and environmental protection, the company's quality level and varieties has been leading in the domestic market.
For many years, we have focused on the development and production of camshafts of automobile, motorcycle and general motors, focusing on high quality products. Today, silver steel CAM has been widely recognized by the society. Companies adhere to a high starting point, high standard, high quality, leading research and development, the production automobile, motorcycle and general engine camshaft development direction, made their due contributions to the regional economic construction.
Market economy competition is eternal melody, harmony is the harmony of the strong, finally only with silver steel companies continue to grow, the new market environment facing Chinese car CAM will be worsening, it is a real pressure, but the silver steelers is never lack of their spirit of courage in the critical moment. The pace of the silver steelers will not stagnate or stagnate because of changes in the environment -- even if it takes a few generations to make the effort, we need to achieve the ultimate goal.
We understand that it isn't enough to have the courage and spirit, on the way of creating famous brand, silver steel need to unite with all forces that can be united, to build the united front, we actively carry out international cooperation and innovation cooperation mode, in implementation, and enhance their competitiveness and brand, with partners to win more each other, common development objectives.
3. Company profile
Products: automobile, motorcycle engine, CAM shaft blank and assembly, common rail pump drive shaft, gear;
Date of establishment: 1995
Total number of employees: 660.
Floor area: 150,000m.
Annual output: 170 million yuan.
Company since its inception in 1995, after 20 years of development, gradually become a professional from the thermodynamic such as automobile, motorcycle, general engine camshaft, crankshaft and other core components and auto transmission fork shaft of research and development, manufacturing, sales as one of national high-tech enterprise group.
The group has advanced complete sets and industry-leading processing, testing, research equipment and technology. At the same time, we have advanced production management and quality control system to ensure customer satisfaction.
Group has become a BMW, Chrysler, Honda, nissan, yamaha, suzuki, piaggio, the force, dongfeng and changan, TVS and other world famous automobile, motorcycle, general engine enterprise suppliers.
Company to relying on many excellent enterprise and customer support in management, technology, quality, continuously improve to raise their comprehensive strength, is committed to the enterprise to build a world class "axle production base".
Founded in 1995, the company has a total assets of 290 million yuan (including 160 million fixed assets) and 650 employees, with a sales revenue of 173 million yuan in 2015. It has the capacity of 2.5 million sets of camshaft, 15 million sets of motorcycle camshaft and 2 million sets of common engine camshaft.
Orders to record
1. Corporate quality policy.
2. Enterprise quality management．
(1) Quality management organization.
(2) Quality management system.
(3) Quality management risk.
3. Quality integrity management
1. Quality integrity management.
(1) product design integrity management.
(2) integrity management of raw material purchase.
(3) integrity management of production process.
(4) integrity management of after-sales service.
2. Construction of quality culture.
4. Basis of enterprise quality.
1. Enterprise product standards.
2. Enterprise measurement level.
3. Accreditation status.
4. Quality inspection.
5. product quality responsibility.
1. Product quality level.
2. After-sales responsibilities of products.
3. Corporate social responsibility.
4. Quality credit record.
Quality credit report
1. Enterprise quality concept.
Enterprise quality policy is: quality products, excellent service, continuous improvement, customer satisfaction.
1. "customer satisfaction" is the eternal purpose of the company. To provide "zero defects" products and considerate service is the goal of every employee of the company.
2. In order to implement the above quality policy, yinsteel company shall establish and improve the quality management system within the whole company in accordance with the requirements of ISO/ ts16949:2009 international standards.
3. Focusing on prevention, focusing on the process, and persisting in constantly increasing the needs and expectations of customers.
4, silver steel company all staff firmly implement the "customer first, quality first, full participation at a time to do the work of" the quality of consciousness, strives for perfection, lean production, to the quality of work, product quality, service quality and efficiency, to ensure an edge in the intense market competition.
5. The company determines the quality management system of the enterprise and decomposes it to relevant departments and reports regularly.
6. With the customer as the center, all the production and operation activities of the company are aimed at enhancing customer satisfaction and ensuring that customers' requirements are determined and satisfied.
7. The company focuses on the supplier to establish strategic cooperation and reduce the manufacturing cost of both parties. Strengthen communication with suppliers, coordinate and solve existing problems in a timely manner to improve product quality.
8. The quality department of the company shall carry out the sampling inspection system. The quality department shall report the indicators to the regular meeting every week and analyze the indicators. At the same time, sampling inspection of finished products is not conducted regularly, and the quality is reported.
9. The company implements the famous brand strategy, promotes brand building, and improves product quality and service level.
Enterprise quality management.
1. Quality management organization.
According to ISO/ ts16949:2009 international standard requirements, the establishment of a sound management body.
2. Quality management system.
Silver steel company always adhere to the principle of customers for the wizard, use the process method, establish and implement the ISO/TS16949:2009 quality management system, continuously improve its effectiveness, to meet customer requirements, enhance customer satisfaction. Silver steel company adopts systematic and comprehensive method of PDCA cycle to management, improve the process, in accordance with the general method, the process of the car industry is given priority to with customer orientation process, identify the corresponding support process and management process, and to determine the process owners and process performance, establishing end-to-end process, already meet the silver steel company's business management and customer needs.
Silver steel company establishes different levels of quality objectives, signs the target responsibility book, the quality department to the goal setting and implementation supervision and measurement, and to the target system to continuously improve the update.
Through a year implementation method and the training of quality consciousness, quality tools, ensure employees continuously improve to meet customer requirements of consciousness, the correct use of various quality tools to measure, analysis of various processes, product information and performance, and evaluation can improve the hole, take measures to have the process of continuously improve product performance.
Company for many years has trained a large number of auditors, and qualification of the auditors annually according to the planning scheme of product audit, process audit, system audit, to continuously improve product quality, process quality and system quality.
3. Quality risk management.
In terms of quality risk management, silver steel company has standardized the system and work process, and formulated the quality complaint handling method:
First of all, according to customer feedback problem, our company established after-sales personnel, received notice within two hours after contact with customers and processing, while there is no ability to deal with after-sales personnel, will ask our quality department, technology department discussion consultation to respond immediately to solve this problem, after understanding ruled out the use of, and continuously track.
Secondly, after the problem of the client, our company immediately checked the inventory status of our company and made corresponding treatment according to the 8D principle.
Quality integrity management.
1. Product design integrity management.
The technical department is the birthplace of the technical standard of the whole enterprise, the key of the new product development and implementation of the technology department, and the product standard setters of the company. It will play a vital role in the future development of the company. In this regard, the technical department has made relevant plans for the development direction and main work tasks for the next three years. Main tasks:
(1)It introduces German assembly camshaft technology and equipment.
(2)Communicate with customers to customize engine camshaft assembly for customers.
(3)To complete the optimization and improvement of the original products with the customers, improve the quality and reduce the cost.
(4)Strengthen the technical communication of the product customers. Work with customers to develop new products and improve the market competitiveness of the company.
2. Integrity management of raw material purchasing.
Silver steel company has been adhering to the communication, mutual respect, mutual help, mutual trust and common development principles, coexistence and win-win with vendors, build new partnerships, continuously enhance the overall level of the silver steel company supply system and the level of purchasing management, joint into a world famous camshaft manufacturers, and suppliers in the market competition ultimately the win-win, embodies as follows:
First,strengthen strategic cooperation, build a win-win mechanism, improve the overall level of the supplier, silver steel company and the department of raw materials and parts suppliers to establish long-term strategic cooperative partnership, more solid partnership has been established.
Secondly,Strengthen the communication with the supplier and the exchange, exchange meeting suppliers through holding annual meeting, general manager, top interview, focus on the supplier's long-term communication, cooperation and exchanges, pay attention to create more channels to communicate with suppliers comprehensively, enhance communication, improve the quality of the product. Truly achieve mutual benefit with suppliers, develop together, and improve together.
Third, silver steel company according to the law of the People's Republic of China contract law and other relevant laws and regulations, formulate the silver steel company procurement contract, all suppliers to the silver steel company batch supply need to sign the silver steel company purchase the main contract, define the responsibilities and obligations of both parties, delivery, price, delivery period, payment cycle with suppliers to establish a fair and just contract relationship.
3. Good faith management in the production process.
The production process is the most important step to realize the product process, the implementation of the production process integrity management, the implementation of the next procedure is the customer's principle, improve customer satisfaction. Camshaft manufacturing field are the main points and rough turning, machining, installation, cleaning the four process, each process has a strict standard for production and quality management, such as self-inspection, mutual inspection and ZhuanJian standardization work. Immediately start the rapid response mechanism to detect abnormal problems in the manufacturing process, including the traceability management of the products to ensure that the products that do not meet the requirements do not flow out. At the same time, aiming at the increasing standards of customers, continuous improvement is made to promote the continuous improvement of product quality. The implementation of quality responsibility system, integrity management, integrity management, from the system to standardize the behavior of people at all levels, so as to reassure customers.
4. Integrity management of after-sales service.
Silver steel company customer records and management work, from basic safeguard, core processes running and continuous improvement, customer relationship, spare parts, etc., comprehensive standardized after-sales service process, to ensure better service to the client.
5. Construction of quality culture
The quality culture is an important part of the enterprise culture of the silver steel company, and it is the combination of all the common values, beliefs and codes of conduct and their performance in the quality of silver steel company. Silver steel company based on the development strategy and corporate culture, for sure: "customer satisfaction" is the company's eternal purpose, provide customers with "zero defect" products and considerate service companies each employee unswerving goal of the quality policy. The silver steel company determines the direction of the general quality objective and quality, also for the quality of your company has been clear about the guiding ideology, but also the silver steel company solemn commitment to customers, "zero defect" means not only the quality of products 100% qualified, 100% satisfied with the quality of our service, it also means the work quality of zero error, the pursuit of "customer satisfaction" is both the silver steel company goal, also is the only standard to test and measure quality work performance.
Silver steel company in the process of quality culture construction, the performance of the quality responsibility and integrity of the quality as the main body, through the quality awareness and quality consciousness of laws and regulations propaganda education and training, the company has gradually established a "quality first, integrity-based" business philosophy. Silver steel since its inception the company has been strictly abide by the requirements of national laws and regulations and actively implement the "product quality standard" in terms of quality management regulations, earnestly implement the enterprise quality of main body responsibility, establish and improve a variety of quality and safety responsibility mechanism, improve the quality, head of the organization and quality, layers of implementation of the quality responsibility system of charge, and through the quality management handbook will be institutionalised quality security responsibility mechanism, at the same time, the company quality management center, the human resources department jointly implement quality appraisal system, step by step to sign annual target responsibility and layered implementation. According to the national quality regulations, we should actively fulfill the obligation to recall the product quality three packages and defective products, assume the responsibility for compensation for quality losses according to law, and bear the responsibility for consumers' rights and interests.
Silver steel company vigorously popularize advanced technology and modern quality management methods, carrying out quality improvement, quality of public relations, quality comparison, quality risk analysis, quality cost control, quality management team and other activities, promote quality management technology level. In 2014 the company nature of the organization's overall quality awareness training education activities, employee involvement PeiXunLv was 98%, and at the same time, silver steel company has to carry out the quality standard, quality tools training, training has 505 person-time, spending more than 20, ten thousand yuan. Silver steel company in the process of production in the strict implementation of "three principles" and "three inspection system" at the same time, also established the perfect quality information transmission mechanism, any quality issues with the fastest speed to get pass and resolution.
Quality basis of the enterprise
1. Enterprise product standards.
As domestic independent brands, silver steel company cognition to carry out national, industry, and local laws and regulations, attaches great importance to research and tracking the international standard, silver steel products are formulated enterprise product standards, as the basis of enterprise production. To ensure product quality, effective and frontier in the early stage of the product development will be the latest trend information to import the product project standard laws, and the key nodes in the product development process for standard regulatory compliance checking and verification, ensure the safety of silver steel company sales of camshaft can satisfy the requirements of laws and regulations, environmental protection, etc.
2. Enterprise measurement level.
The company has established a perfect testing system and measurement guarantee system. In 2006, the company established the metrology system according to ISO010012:2003< measurement management system: measuring equipment and measuring process requirements. It was the first in the camshaft industry to obtain the certificate of perfect measurement and testing system. After 10 years of operation, silver steel's measurement system has been integrated into TS16949 quality management system. The company's metrology laboratory mainly tests 46 sets of test equipment (instruments) :
3. Accreditation status.
Company attaches great importance to the quality management and brand building, the company established a perfect technology center, has 70 technical personnel, advanced equipment, the company since its inception, has always attaches great importance to the core technology and continuous innovation, always pay close attention to the automobile, motorcycle, the development of the technology and equipment, general engine camshaft field each year to send engineers to participate in all kinds of technical seminars, exhibition equipment, introducing the world advanced equipment, encourage employees play a creative thinking, continuous investment in research and development, the company technical department with professional research and development personnel, and establish the independent research and development team, responsible for new product development and new technology research.
4. Quality inspection.
Manufacturing to product and process characteristics in the process of inspection, to ensure that product quality is qualified, in the process of manufacturing set up 3 check points (camshaft machining process inspection, semi-finished products and finished products inspection) respectively responsible for the quality status of each process validation, ensure that the process of product quality to achieve the set standard.
In pay attention to special inspection at the same time, silver steel company also layer upon layer the control in the process of manufacturing, process to establish "self-checking, mutual inspection, ZhuanJian" three inspection system, according to "not receiving, manufacturing, and outflow three-no principles to carry out the quality control requirements.
In order to further identify improvement opportunities and improve customer satisfaction, for each process products, products have passed the "eye" to carry out with professional product implementation of subjective and objective evaluation, to express the evaluation results, in the form of points to the pursuit of "zero defect" products, improve customer satisfaction. Promote continuous product to meet customer requirements.
Product quality responsibility
1. Product quality commitment.
Company quality policy: quality products, excellent service, continuous improvement, customer satisfaction.
2. After-sales responsibilities of products
Silver steel company in accordance with the relevant laws and regulations, in view of the market customer complaint problem, silver steel company sets up a special team of complaint handling, and complaint handling team by the client to convey notice or correspondence market information channels such as market information collection, sorting, and is responsible for market analysis confirmed that customer complaints problems in time to provide solutions in a timely manner. At the same time to the service attitude, service specification, price monitoring, to ensure customer satisfaction/customer service department to visit the client regularly, to ensure that customers effectively solve the problem, to fulfil its responsibilities and obligations to the product.
3. Corporate social responsibility
Silver steel at the beginning of the company was founded, in line with seeking the harmonious development of the enterprise and the environment as the goal, in the case of reasonable profit and economic benefits, and actively put into advanced equipment and technology, the enterprise operation might cause harm to the society, the influence to carry on the risk identification, and strictly abide by the laws and regulations, safeguard social public interests.
As our country independent brand camshaft, silver steel company has been advocating enterprise to social responsibility, devoted to the social public welfare and charity, for building a harmonious society, promote the development of China's public welfare philanthropy made due contributions.
"Quality leads, high quality and high efficiency, customer first" is always one of the most important contents of the company's quality objectives. In the face of increasingly fierce market competition at present, the company has always been to quality first as own duty, improve efficiency, increase production, reduce energy consumption, cost savings, improve quality, optimize process, etc. The company pays close attention to the development trend of automobile, motorcycle and general engine camshaft processing industry, and constantly introduces new technology, new equipment and new technology. Attach importance to training and communication and improve the capability and quality of engineering personnel; Continuously excavate potential, independent research and development; Introduce advanced quality management and tools to optimize quality management.
Quality is the basis for enterprise survival and development, any successful enterprise in the world are to quality as the first priority to grasp, throughout the silver steel company growth of 20 years, both from the "hardware" and "software", have experienced from "no" to "have", from "have" to "strong" process. In this process, there is always a main thread throughout, we should aspire to build quality, competitive products.
Looking forward to the future, in the fierce market competition, silver steel companies will always adhering to the "silver steel technology" concept, creating famous brand products, to establish "silver steel" as a leading technology, quality of the industry leading enterprises.
Sichuan yingang a camshaft co. LTD.